Refund & Cancellation Policy

Last updated August 7, 2026

This policy explains how billing, cancellations, and refunds work for services provided by Axorite Group LLC. It applies alongside our Terms of Service and any signed statement of work. Where a signed agreement states different terms, that agreement controls.

1. What you are billed for

  • Project work. Billed against milestones defined in the statement of work, usually a deposit at kickoff and the balance across agreed delivery milestones.
  • Retainers. Billed monthly in advance for a reserved block of capacity, whether or not the full block is consumed in a given month.
  • Advisory work. Billed hourly or per engagement, in arrears unless the agreement states otherwise.

All prices are quoted and charged in US dollars. Applicable taxes are added where required.

2. Cancelling a project engagement

You may cancel a project engagement at any time by written notice to support@axorite.com. On cancellation:

  • Completed milestones and work performed through the cancellation date are payable in full.
  • Any amount you have prepaid that exceeds the value of work performed and expenses incurred is refunded to the original payment method.
  • Kickoff deposits are non-refundable once work has begun, because they reserve scheduled capacity. If you cancel before work begins, the deposit is refunded in full.

3. Cancelling a retainer

Retainers run month to month and can be cancelled by either party with 30 days written notice. The current billing period is not prorated, and you keep access to the reserved capacity through the end of that period. Unused capacity does not roll over and is not refundable.

4. Refund eligibility

We want you to be satisfied with the work. If a deliverable does not conform to the written scope, notify us within 14 days of delivery and we will correct it at no additional charge. If we cannot bring the deliverable into conformance within a reasonable period, you may request a refund of the amount paid for that specific deliverable.

Refunds are generally not available for:

  • Work that has been delivered and accepted
  • Time already spent on advisory or hourly engagements that was performed as agreed
  • Delays or scope changes caused by outstanding client items, access, or approvals
  • Third party costs already incurred on your behalf, such as hosting, licenses, or software subscriptions

5. How to request a refund

Email support@axorite.com with the invoice number, the date of the charge, and a description of the issue. We acknowledge requests within two business days and aim to reach a decision within five business days.

6. How refunds are issued

Approved refunds are returned to the original payment method. Card refunds typically appear within 5 to 10 business days once issued, depending on your bank. Bank transfers may take longer. We do not issue refunds in cash or to a different payment method than the one originally charged.

7. Billing questions and disputes

If a charge on your statement looks incorrect, please contact us before filing a chargeback. Most billing issues are resolved the same week. Charges from us appear on statements under the name Axorite Group LLC.

8. Contact

Axorite Group LLC
support@axorite.com